If you’ve scanned your system with AdwCleaner or another antimalware/antivirus tool and need help interpreting the results or resolving issues, our community is here to assist you! To get the best help possible, please follow these guidelines when posting on the ToolsLib forum.
1. Provide Context About Your Issue
Before posting, take a moment to describe your problem clearly. Include details such as:
- What made you run a scan? (e.g., suspicious behavior, slow performance, unwanted pop-ups)
- Did the software detect and remove threats, or are there persistent issues?
- Any symptoms still occurring after the scan?
2. Attach the Scan Log
To help us analyze your situation, please attach the scan log generated by AdwCleaner (or other security software). Here’s how:
- Open AdwCleaner and go to the “Log Files” section.
- Locate the latest scan report.
- Copy and paste its contents into your forum post or attach the file.
For other security tools, follow similar steps to retrieve and share the scan logs.
3. Mention Your System Information
Providing basic system details can help diagnose the issue:
- Operating system (Windows 10, Windows 11, etc.)
- Security software installed (other antivirus tools, firewalls, etc.)
- Recent changes (new software installed, Windows updates, etc.)
4. Avoid Posting Personally Identifiable Information
For your privacy and security, do not share:
- Personal data (email, name, IP address, etc.)
- Sensitive account details
If you’re unsure about any log content, you can redact or remove potentially sensitive lines before posting.
5. Be Patient and Courteous
Our community members and moderators are here to help, but response times may vary. Please be patient and respectful while waiting for assistance.
By following these steps, you’ll improve your chances of receiving accurate and efficient help. We appreciate your participation in keeping the ToolsLib community helpful and informative!
Need help? Start a new thread in the Windows Support section now!